30-Day Returns, Cancellations & Refund Policy

Shopping online for your home should feel completely worry-free. We believe in total transparency, fast resolutions, and environmental responsibility.

1. Automated Self-Service Cancellations

Need to cancel an order? You can do so directly from our website at any time via Track Order or your Customer Portal without waiting on email support:

Before Dispatch (1–3 Business Days Processing): If your order has not yet departed the warehouse, you receive an immediate 100% full refund credited back to your original payment method.
While in Transit (Carrier Shipped): Because parcels in transit cannot be halted mid-flight by carriers, cancelling an in-transit order grants an immediate 50% returnless refund. See our waste-prevention policy below.

2. Eco-Friendly "Keep & Donate" Initiative

To eliminate the unnecessary carbon footprint and environmental waste of shipping items backward across international ocean and air freight, we do not ask you to ship cancelled items back overseas.

When you cancel an order in transit and receive your 50% refund, please keep the parcel when it arrives. We encourage you to donate it to a local women's shelter, community center, church charity, Goodwill, or gift it to a friend or neighbor in need so it brings warmth to another home.

3. 30-Day Delivered Return Window

If your package has been delivered and you wish to return an unopened, unused item within 30 calendar days of delivery, contact us at eldhavensupport@eldhavengoods.store with your Order Number for domestic return instructions.

4. Damaged or Defective Items Guarantee

If a ceramic pumpkin, glass lantern, candle holder, or textile arrives damaged or defective in transit, email eldhavensupport@eldhavengoods.store with your Order Number and a quick photo. We will immediately ship you a brand new replacement or issue a 100% full refund with zero hassle.

5. How Refunds Are Processed

Approved refunds are credited back to your original credit/debit card via Stripe within 3 to 5 business days depending on your financial institution.